Read our complete Home Trial policy here.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Read our complete Home Trial policy&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://chicoryhome.com/pages/home-trial" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.

What is your Home Trial policy?

If you plan to ship back your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Returns made without the origina

<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you plan to ship back your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Returns made without the original packaging may be subject to additional costs, which are to be subtracted from your refund.

Do I need to return it with the original packaging?

Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that it’s up to your bank to credit your account which usually takes around 5-7 business days. If it takes any longer than that, let us know and

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your order arrives back at our warehouse, we&#x2019;ll process your refund within 1-2 business days. After that it&#x2019;s up to your bank to credit your account which usually takes around 5-7 business days. If it takes any longer than that, let us know and we&apos;re happy to check in with them on your behalf.

How long will it take to get my refund?

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Chicory

Returns

What types of payments do you accept?

Who designs your products?

Where is your product designed & manufactured?

Why should I create an account?

Are your products environmentally friendly?

Do you have a Trade program?

Do you offer discounts to Service Members and their families?

What is your Privacy Policy?

When will I be charged for my order?

What’s your warranty?

General Inquiries

Will the teak’s finish change over time?

What is the best way to take care of your teak wood?

Will the fabric color change over time?

Are the pillow and cushion covers removable?

How can I clean the fabric?

How modular is each seat?

Is there assembly required?

Can I get swatch samples before ordering?

Are these products environmentally friendly?

Product Questions

Can I place an order by phone?

How much do you charge for shipping?

Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

Can I place my order on hold/can you deliver after a certain date?

How can I track my purchase?

How can I exchange my order?

How do I cancel my order?

I didn’t receive an order confirmation email?

Order Inquiries

Do you deliver to PO Boxes?

Will you tell me when my order ships?

How long will it be before my order ships?

Do you offer white glove delivery and assembly?

Can you hold my order and/or ship on a certain date?

How can I change my address after placing an order?

How long will it take for my order to arrive?

How do I check my order status or find my tracking number?

Do I need to be home for delivery?

What do I do if my product arrives damaged?

What if my order arrived with missing parts?

Do I need to keep the packaging?

Shipping & Delivery