For your security, we do not take orders over the phone. Our site has special encryption to keep your information safe. However, if you are having a problem ordering an item, you can send us the item you wish to purchase and I can send you an invoice
Shipping is complimentary on all orders. White glove assembly and packaging removal is available at checkout for the Teak Collection.
We ship anywhere within the contiguous United States. At this time, we do not ship internationally or to Puerto Rico, Alaska & Hawaii. That said, we are happy to send orders to any reshippers upon request that are located in the contiguous United Sta
Yes! Chat with us here, or email us at [email protected] and let us know the details of your request. Depending on the time frame of the hold, there may be a small fee applied. Keep in mind that we need to be aware of your request before your o
When your order ships, we’ll send you a shipping confirmation email with information about the carrier and estimated arrival date. If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accomm
An exchange is handled the same way as a return. Just email us at [email protected] within 30 days of receiving your item and let us know that you’d like to make a return. As soon as we have your item back at our warehouse, we will issue you a
If you would like to cancel your order, please email us at [email protected] within 24 hours of placing your order, and we will refund you in full. Twenty-four hours after placing an order, there will be a 15% production fee deducted from your
First, check the “My Orders” tab on your "My Account" page to see if your order is complete. If you see your order there but you did not receive a confirmation email, check your spam folder for an email from [email protected]. If you still can’