Shipping & Delivery

Do you deliver to PO Boxes?

Unfortunately we cannot ship to PO boxes due to the size of our items.

Will you tell me when my order ships?

As soon as your order ships, we’ll send you a Shipping Confirmation Email which will include the tracking and carrier information. You will also be able to sign up for tracking updates via SMS to your mobile phone.

How long will it be before my order ships?

The time it takes to manufacture your order will vary, depending on the product. We provide all estimated lead times on each product page, and once you place an order, you will receive a confirmation email with the most accurate time (estimated in bu

Do you offer white glove delivery and assembly?

White glove delivery and assembly is available for the Teak Collection at checkout. When your order arrives, our shipping partner will bring your items to any space of your choice, fully assemble them, and remove the packaging for you, allowing you t

Can you hold my order and/or ship on a certain date?

Yes! Chat with us here, or email us at [email protected] and let us know the details of your request. Depending on the time frame of the hold, there may be a small fee applied. Keep in mind that we need to be aware of your request before your o

How can I change my address after placing an order?

If you need to change the shipping address after placing an order please notify us as soon as possible to ensure we can update your information in our system before it ships. Once your shipment is on the way, we often cannot change the address so ple

How long will it take for my order to arrive?

All of our products ship from California. Ship times differ based on the type of shipment and the destination. Once an item is shipped, it can take 2–12 business days in transit.

How do I check my order status or find my tracking number?

Log into your account or contact us to get the most recent and up-to-date information regarding your order. Once your item ships, we will also send you a confirmation email with tracking information.

Do I need to be home for delivery?

Depending on the shipping carrier, it may require someone to be home to accept the delivery. Packages that ship Parcel (ex: USPS, UPS and Fedex) do not require someone to be home. If your order ships outside of these carriers, an individual may be re

What do I do if my product arrives damaged?

Please report any damages within 48 hours of delivery to facilitate an easy resolution. Just take some photos of the problem (including images of the packaging) and email them to us at [email protected].

What if my order arrived with missing parts?

Please report any missing items within 48 hours of delivery to facilitate an easy resolution. Just take some photos of the items received (including images of the packaging) and email them to us at [email protected].

Do I need to keep the packaging?

If you plan to ship back your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Returns made without the origina